For Existing Tenants
Maintenance and Emergencies
Before submitting a repair, check the contacts below. Some issues are handled directly by utility providers.
Life-threatening emergency?
Call 999 immediately for fire, police or ambulance.
Emergency Contacts
Fire, Police or Ambulance
Life-threatening emergencies only
999
Police - Non Urgent
Report non-emergency incidents
101
Gas Emergency
National Gas Emergency Service
0800 111 999
Power Cut - Danger to Life
UK Power Networks emergency line
105
Castlewood Homes - urgent issues
Major leaks, loss of heating or access
01634 623 334
Check Before You Report
Some issues are handled by utility providers, not us. Check it here first.
No Water?
Check for outages in your area first
No Electricity?
Check for outages in your area first
What Counts As An Emergency
An emergency is anything that puts your safety at risk, or could cause serious damage if not dealt with quickly.
Fire, gas leak or suspected carbon monoxide.
Serious water leak or burst pipe causing flooding.
Complete loss of electricity, heating or water (after checking it's not a wider outage)
Being locked out of your room or property
Structural damage or anything making the property unsafe
Contractor call-out warning
If a contractor is called out for a non-urgent or preventable issue, any associated costs may be charged to you.
Maintenance Request
If you’re experiencing an issue, please submit a maintenance request using the button below. Our team will review it and arrange the necessary action. Non-urgent maintenance requests are typically addressed within 10 days.
Please select below what is the problem?
Please CLICK ONE only!